Checklist for IT Services
Note: This is a sample onboarding checklist created for client review and demonstration purposes only. It may not reflect your organization’s actual tools or services. All hyperlinks in this document are illustrative and may not be operational.
This document provides a checklist for all global new hire onboarding participants. After completing this document, you will be able to recognize which accounts you must request and set up, how to access the related service sites, and reference materials to help you get connected with your co-workers in your first few days.
Getting Help
If you ever need assistance, go to the Self Service Portal.
You may call us at x3901 or in an emergency email: ithelp@jeenbake.com
US: (650) 357 7000 (x7505 internal)
Europe: +31 (0) 20 658 6000 (x6901 internal)
India: +91 (80) 7686 6000 (x6901 internal)
Security Awareness Course
Within 14 days, complete each of the 3 mandatory lessons by going to Security Awareness for End Users.
Enrollment Email: You have already been sent an automated enrollment email notice for this program.
Note: If you have not completed the 3 mandatory lessons by this date, you will be sent an automated reminder.
About this Program
This program is designed to increase your personal awareness of your responsibilities to secure all company assets (including intellectual property, financial and employee/customer/partner information).
This program contains both required and optional lessons, as follows:
Required Lessons
Total Required Time: 18 minutes
- Phishing and Social Engineering (6 minutes)
- Secure Passwords (6 minutes)
- Wi-Fi Security (6 minutes)
Optional Lessons
Total Optional Time: 1 hour 09 minutes
- Appropriate Use (4 minutes)
- Data Protection and Destruction (5 minutes)
- Human Firewall (5 minutes)
- Information on Internet (5 minutes)
- Insider Threats (5 minutes)
- Mobile Security (6 minutes)
- Organizational Security Policies (4 minutes)
- Protecting Privacy (6 minutes)
- Roles and Responsibilities (10.5 minutes)
- Staying Secure Online (6 minutes)
- System Security Policy (4 minutes)
- User Security & Awareness (3.5 minutes)
- Working Remote Safely (5 minutes)
What if I have a security concern?
If you ever suspect a security threat, report it immediately to IT Global Service Center (x3901) or visit helpdesk.jeenbake.com.
Requesting Accounts
You will need to request accounts for the following services:
| Account | Notes |
|---|---|
| Lynda.com |
Request at helpdesk.jeenbake.com • Do not request until you have time to use it • Available at 08:00 AM PST once processed |
| Salesforce |
Request via Hiring Manager • Available 48 hours after manager request • Email alert on activation Learn more: Salesforce Training Courses |
| SAP |
Request via Hiring Manager Learn more: SAP Getting Started |
Setting up Accounts
You will need to set up the following accounts:
| Account | Notes |
|---|---|
| WebEx Meeting Center |
Go to jeenbake.webex.com • Login > Enter domain credentials > Sign In • Ready for use immediately More info: WebEx Setup Procedures |
| WebEx Audio Conference |
Generate host PIN and preferences: • Audio Preferences • Personal Room Settings |
| WebEx Outlook Integration |
Use WebEx Meetings desktop app: • Install for Windows • Install for Mac |
| Jabber |
Download Cisco Jabber and log in Account ready at first login • Cisco Jabber Installation |
Accessing Services
To access IT service sites, refer to the list below. Tip: Search the Knowledge Base for more info.
| Service | Sign-in Method | Notes |
|---|---|---|
| IT Self Service | Standard Jeenbake login credentials |
Access Portal Learn more: ServiceNow Knowledge Base |
| Claim Expenses and Tracking | Manual Login Required |
Access Concur Learn more: Concur Knowledge Base |
| eLearning Course | Standard Jeenbake login credentials |
Access EduBrite Learn more: EduBrite Knowledge Base |
| Shopping | Manual Login Required |
Access iShop Learn more: |